FAQ

Frequently Asked Questions

Dispatch currently takes 1-3 working days (excluding weekends and bank holidays) depending on how busy we are.

Delivery following dispatch depends on your location and postage method. Please see here for the delivery times in your location.

We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for a full refund.

Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional.

You can return an item for any reason such as faulty, not as described, not fit for purpose, you’ve changed your mind and more.

If you wish to return an item, please notify us by email including your name, order number, name of product to return and the reason for return. 

We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request.

Sale items or any item marked reduced is exempt from the returns policy.

Return postage will be paid by the customer if the order is no longer wanted. If the reason for the return is our responsibility return postage will be paid by Caboodle Textiles.

Due to the current situation with Brexit, we currently only offer postage to the UK including Islands and Highlands, Northern Ireland and to the Channel Islands.

The EU and Overseas are temporarily disabled but we will reinstate them as soon as we’re able. 

Postage charges vary depending on the quantity / weight of the fabric ordered. For more information, please click here 

Yes. We are a VAT registered company. Your basket will show a breakdown of the VAT you have paid. VAT is included in the price you see upfront and will not be added on later.

EU VAT registered buyers can contact use with their VAT details to receive a VAT free invoice.

Our VAT number is 283682078

If you would like to order a sample of any fabric, please contact us at support@caboodletextiles.co.uk

Why buy a sample?

Unsure about what colour to get? Not sure how the fabric will feel or want to compare weight?

We strongly suggest purchasing a sample so you can feel the quality of the fabric in your hands.

All samples are free post.

Will the fabric I buy later match the samples exactly?

Most of the time yes. But colours do vary slightly from shipment to shipment due to dye level fluctuation. We will only send out samples which match what is held in stock. However if we get a new batch in stock after you have received your sample we cannot guarantee an exact match. It is best to order your required fabric as soon as possible after receiving and being happy with your sample.

If I buy a fabric and need more later will the colour be exactly the same?

Colours can vary slightly from batch to batch so we cannot guarantee a true colour match. It is always best to get all you need in one go.

When a sample is cut from a length it reduces the available fabric across the whole width of the fabric not just the corner cut out. It takes time to process requests for fabric samples and costs Caboodle Textiles to post them out to you. Caboodle Textiles does not charge you postage for sample requests.

We take great care to provide the most accurate pictures of our items. Due to the nature of digital photography and monitor colour displays, we cannot guarantee that every device will accurately depict the colour of our merchandise. Depending on your device and settings, the colour may be slightly off.

Colours can vary slightly from batch to batch so we cannot guarantee a true colour match.

 

The minimum length you can order of any fabric is 50cm, orders of multiple lengths will be sent as an uncut length.

Shorter lengths of fabric may be available as remnants and listed in the remnant section on a first come first served basis.

The washing and drying instructions provided on this website are as provided by the manufacturer and we have not tested them. Some laundry advice can seem over cautious and a fabric happily be washed at a higher temp or dried in a machine however it may affect the life of the fabric. It is always advisable to test wash and test dry any fabric before making into your finished product.

Yes you can. Simply select the option at checkout and email us to arrange your collection time. Find out more here

Solid colour jersey, solid colour french terry and all ribbing have a discount automatically applied once you purchase a combo of 4 items (within a category, not across categories) This discount is a sliding scale from 5% off at 4 items – 2mtrs up to a huge 20% off when you buy 20 items – 10mtrs.

In addition, a discount is automatically applied at checkout when you purchase 20 or more units of the same print.

We also offer discount on our bolts and bundles. 

You can find out more information here

A great way to get discounted prices is to join the fb group where all pre orders are discounted. I have pre orders with a mix of suppliers.

Find the group here:

Www.facebook.com/groups/caboodletextiles